How Easy Fibra S.r.l. collects, uses, and protects your personal data in compliance with the EU General Data Protection Regulation (GDPR) and Italian data-protection law (D.Lgs. 196/2003 as amended).
The data controller for this website and all Easy Fibra services is:
Easy Fibra S.r.l.
Registered office: Via Placeholder 1, 22100 Como (CO), Italy
P.IVA: IT00000000000
Email: privacy@easyfibra.it
PEC: easyfibra@pec.it
The Data Protection Officer (DPO) can be reached at dpo@easyfibra.it.
We collect the following categories of personal data:
Identity Data
Full name, Codice Fiscale, P.IVA (business customers), date of birth.
Contact Data
Email address, phone number, postal address, ZIP code.
Technical Data
IP address, browser type, device information, antenna/repeater identifiers.
Financial Data
Payment card details (processed via Stripe — we do not store card numbers), billing history, IBAN.
Usage Data
Service consumption, bandwidth usage, network performance logs, support ticket history.
Communication Data
Messages sent via contact forms, WhatsApp, phone calls (call metadata only, no recordings).
We process your personal data for the following purposes:
| Purpose | Legal Basis (GDPR Art. 6) | Retention |
|---|---|---|
| Service delivery & contract performance | Art. 6(1)(b) — contractual necessity | 10 years after contract end |
| Billing & invoicing | Art. 6(1)(b) — contractual necessity | 10 years (Italian tax law) |
| Technical network management | Art. 6(1)(f) — legitimate interest | 12 months |
| Customer support | Art. 6(1)(b) — contractual necessity | Duration of contract + 2 years |
| Coverage check (ZIP code only) | Art. 6(1)(f) — legitimate interest | Not stored |
| Marketing communications | Art. 6(1)(a) — consent | Until consent is withdrawn |
| Legal compliance & fraud prevention | Art. 6(1)(c) — legal obligation | As required by law |
We retain your personal data only as long as necessary for the purposes described above. As a general rule:
When data is no longer needed, it is securely deleted or anonymised.
Under the GDPR you have the right to:
Access
Request a copy of your personal data.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion ("right to be forgotten").
Restriction
Limit how we process your data.
Portability
Receive your data in a machine-readable format.
Object
Object to processing based on legitimate interest.
Withdraw consent
Withdraw consent at any time without affecting prior processing.
Lodge a complaint
File a complaint with the Garante per la protezione dei dati personali.
To exercise any of these rights, email privacy@easyfibra.it or write to our registered office. We will respond within 30 days.
Your data is stored and processed within the European Economic Area (EEA). In the limited cases where data is transferred outside the EEA (e.g., Stripe’s US infrastructure), we rely on EU Standard Contractual Clauses (SCCs) and verify that appropriate supplementary measures are in place.
We implement appropriate technical and organisational measures to protect your data, including:
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. Service contracts must be signed by a legal adult. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active subscribers and posted prominently on our website at least 30 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision.
For any questions or concerns about this policy or your personal data:
General Privacy Enquiries
Data Protection Officer
Postal Address
Easy Fibra S.r.l.
Via Placeholder 1
22100 Como (CO), Italy
Supervisory Authority
Garante per la protezione
dei dati personali
garanteprivacy.it
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