Terms of Service

By using Easy Fibra services, you agree to these Terms of Service. If you do not agree, please do not proceed with the subscription.

Easy Fibra S.r.l. ("we", "our", or "us") provides wireless broadband connectivity to homes and businesses in Italy. We operate under general authorization for the provision of electronic communication networks and services (D.Lgs. 259/2003).

Our service guarantees unlimited, flat-rate data connection without data caps or throttling based on usage volume. However, the stated bandwidth (e.g., 30 Mbps, 100 Mbps) represents the maximum achievable speed and is offered on a "best effort" basis, varying according to environmental factors, distance to the BTS (Base Transceiver Station), and overall network congestion.

We strive for 99.9% uptime, but occasional maintenance and weather-related interferences may cause temporary downtime.

The standard activation fee covers the loan for use of the receiver antenna (CPE), standard mounting brackets, and a pre-configured Wi-Fi router. The physical installation by our certified technicians is provided free of charge in standard scenarios.

• All provided equipment remains the property of Easy Fibra S.r.l.
• In case of cancellation, you must return the equipment within 30 days.
• You must not tamper with, move, or modify the exterior equipment.
• Any damage caused by negligence, tampering, or misuse will be billed to the subscriber.

Our unique deferred billing cycle invoices you every six months:

• June: Covers January to June usage.
• December: Covers July to December usage.

Invoices must be paid within 15 days of issuance via Bank Transfer (SEPA), Direct Debit (SDD), or Credit Card. Late payments may incur a suspension of service after a formal warning and a 15-day grace period.

You agree to use the service lawfully. You must not:

• Resell or share the connection with other households or units.
• Host public servers or run commercial data centers on residential plans.
• Transmit illicit materials, malware, or spam.
• Perform illegal copyright infringement or piracy.

Violation of these rules may lead to immediate suspension and termination of the contract without refund.

To the maximum extent permitted by Italian law, Easy Fibra is not liable for indirect, incidental, or consequential damages, including loss of data, loss of profit, or business interruption resulting from network downtime or equipment failure.

You may cancel your subscription at any time with a 30-day notice period by sending an email, PEC (certified email), or registered letter.

• No hidden cancellation fees apply.
• Equipment must be returned or uninstalled by our technicians.
• If equipment is not returned, a penalty fee equal to the hardware’s replacement value will be charged.

If you have questions about these Terms of Service or your account, contact us: